Forum Discussion

Mary18's avatar
Mary18
Contributing User
3 years ago

Unable to process first payroll for 2022/23

I need help please.  I am having payroll issues.  I cant process the first pay for the 2022/23 year.  It keeps coming up with this error. 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ad9d81c1-7e6e-421c-a661-c4966bdf8c9d.

 

last 4 digits of my seriel number is 8429 company file id 2

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Mary18,

     

    Thanks for your post. 

     

    I've just run the script over your file to resolve this, you should be able to process your pays.

     

    Do reach out if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Mary18,

     

    Thanks for your post. 

     

    I've just run the script over your file to resolve this, you should be able to process your pays.

     

    Do reach out if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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