Forum Discussion

SeiniQ's avatar
SeiniQ
Contributing User
3 years ago

Unable to process first payroll for 2022/23

Hi there

I have tried so many different ways butI  process the first payrun for 2022/23. No one seems to be able to help me via the helpline and after waiting for a long time, the line hung up.

 

Can someone urgently please provide a solution. In case you need it the company serial number ends with 0133

  • Sam_R's avatar
    Sam_R
    3 years ago

    HI SeiniQ,

     

    Thanks for your post. 

     

    I've just run a script over your file to correct this issue, you should now be able to process your pays as normal. 

     

    Do reach out if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • SeiniQ's avatar
    SeiniQ
    Contributing User
    3 years ago

    I have the same issue and no one in help line after waiting for hours seems to know what to do. 

    Can you help us Sam? Last 4 digits of serial number is 0133

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      HI SeiniQ,

       

      Thanks for your post. 

       

      I've just run a script over your file to correct this issue, you should now be able to process your pays as normal. 

       

      Do reach out if the issue persists. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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