Unable to process payroll for 1 July 2021
Hi, I am trying to process a payroll for 1 July 2021 and am not able to get past this screen. "Something's gone wrong and AccountRight needs to close" The problem lies with the new financ...
Forum Discussion
Hi,
AccountRight Application Error Report
=====================================
Application Version: 2021.3.24.4119
Application File Version: 2021.3.24.4119
Incident Id: 8c7e0f36-d0eb-4ecf-b087-ebc7aec73f91
Time: Tuesday, 6 July 2021 11:17:22 AM
Code:
System.ArgumentException
Message:
An item with the same key has already been added.
Please refer to the above error message. I am having the same problem. I raised the issue through live chat on the 1st of July and no one contacted me yet to resolve my issue. I am not able to process payslips that were paid 5 days ago.
Could someone can contact me to assist me with this matter?
Hi AmyOh
I would recommend checking out Unable to process pays in the new payroll year for more information on that particular situation.
In short, if you are using an offline file you would typically encounter that message. In your case, if you using that file online and it is ID 1 (Help>>About AccountRight), restoring a backup of that file online should resolve that situation for you and allow those pays to be processed. If it is a different company file ID do let us know and we'll be happy to look further into that situation for you.Thank you for your prompt reply, Steve!
My case number for this matter is 00705443 if it helps you to identify my problem.
Yes, I am using an offline file for AccountRight.
Hi AmyOh
I am unable to see that company file being through our data file repair process. If you are impacted by this situation we do recommend following the recommendation I have outlined in my previous post on this thread to you i.e. taking a backup of the offline file and restoring online.
Do let us know if you require further assistance with taking and restoring that backup online.
Hi Steve, in regards to your solution to the unable to process payroll, if an offline user - will this error keep happening? Or will processing it through the online file fix it for future payrolls using the offline file?
Thank you.
