Forum Discussion

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Unable to process payroll for July 2020

Hi everyone

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Update: 01/07/2020 - Clients will be able to process their pays from 10am EST today

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There has been some confusion around processing pays for July 2020 in AccountRight 2020.2. I hope this clarifies it but if you do need help please don't hesitate to start a new post.

 

In AccountRight 2020.2 rolling over the payroll year and uploading the new tax tables is done automatically by the software at the start of the new financial year. As such, you won't be able to process pays with a July payment date until 1st July, when that roll over process will have occurred.

 

When trying to process a pay run with a payment date in July and the system date is June, you will receive the error message You can only enter pays for the current or previous financial year. This is because the system has not rolled over to the new payroll year, ie 2020-21.

 

This error message is NOT referring to the financial year in your company file (Setup>>Company Information) so please do NOT close your financial year. We do recommend that users always check with their accountants prior to closing the financial year.

 

The message is an intentional change in the process, as the system does not allow for pays to be processed in a future payroll year. However, we do understand the wording may cause some confusion and we do apologise for that.

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Everyone

     

    Thank you for your comments and patience in relation to this enquiry. We have shared these with our product teams to look at making potential changes for future payroll years.

     

    AccountRight 2020.2 will now allow pays to be processed for the 2020-21 payroll year (was from 10 AM AST - 01/07/2020).

     

    Clients have also experienced a negative leave message when processing their first pays in the new year with AccountRight 2020.2. More information on this topic can be found on Leave entitlement warning message when processing pays in AccountRight 2020.2

     

    As this situation has been resolved we have locked the comments on this thread. Should you have an enquiry relating to processing pays in AccountRight 2020.2 or another enquiry we do recommend starting a new post on this Community Forum.

  • UCA's avatar
    UCA
    Experienced Cover User
    5 years ago

    I don't give a **bleep** about the wording.  The situation itself is ridiculous and unworkable.  I expect there are very few business that process the payroll on the date it is actually due to be paid.  Most would do it at least a day in advance.  I am so frustrated by this.  My employees are due to be paid tomorrow.  I do not work on Wednesdays and always process the pays on Tuesdays.  I find out today when I go to start processing that your stupid software won't allow it.  I am absolutely sick of these so called upgrades that are impractical and make our jobs harder andn more time consuming.  I will be changing to a different product.  Thanks for making that decision easy.

  • Logiekirk's avatar
    Logiekirk
    Experienced Cover User
    5 years ago

    I understand as of 1st July 2020, that the sotware updates enabling us to process pays for a new financial year.  I have just tried and am still getting the error message.  Am I too early? or am I missing something?

    • GMrDianne's avatar
      GMrDianne
      Contributing Cover User
      5 years ago

      Same issue, I just posted same question.......

    • tonybeuk's avatar
      tonybeuk
      5 years ago

      Hi all,

       

      My apologies to all, it is my understanding that the payroll rollover is relative to UTC. It is AEST not EST for us as I am Sydney based. I sincerely apologise to those who set the alarm so early in the morning to start processing payrolls.

  • BonJock1's avatar
    BonJock1
    5 years ago

    So, it is now July 1, 2020 and I still cannot process the pays that are due today

     

    MYOB what is the answer.  Yes I have the current MYOB installed In AccountRight,

     

    As per everyone else's post - I too am unsatisfied with MYOB and your "wonderful" changes - the software is a mess and I have 60 guys who have to be paid TODAY!!!

     

    Who wants to tell them that MYOB has caused them to miss mortgage payments etc.

     

     

  • Alissa's avatar
    Alissa
    Experienced Cover User
    5 years ago

    Hi,

     

    I have finalised the 2020 payroll year, it's now July 1 and everything I've read says that the new Tax Tables will load automatically. They haven't.  If i go to Setup > General Payroll Information the Tax Table Revision Date still says 01/07/2019. What can I do here to force the new Tax Tables to load?

     

    Kind regards,

     

    Alissa

  • TFR01's avatar
    TFR01
    Contributing User
    5 years ago

    NOT GOOD ENOUGH - XERO IS BECOMING THE LEADER IN ACCOUNTING SOFTWARE - YOU NEED TO UP YOUR GAME !!!

  • Michelle-222's avatar
    Michelle-222
    Experienced Cover User
    5 years ago

    Morning

    Now that is 1.7.2020 - I would have expected to be able to enter pays for july - but no - am still getting same msg re only able to enter pays in current year !!! which myob is saying 2020

    Please can someone explain how we are to enter july pays....

    This is now urgent!!

  • Kelie's avatar
    Kelie
    5 years ago

    i AM STILL GETTING MESSAGE THAT i CANNOT PROCESS PAYROLL TODAY.... WHAT IS GOING ON PLEASE

  • JBCRPBT's avatar
    JBCRPBT
    5 years ago

    I am trying to process our pays and it will not let me.  Why do you change something that was working?

  • Jo06's avatar
    Jo06
    5 years ago

    Hi

    I am trying to process payroll for payment date 02/07/20.

     

    We are using Accountright2020.2.

    We have closed off financial year and completed payroll reporting for 2019-2020 but I am still receiving error message 'can only enter pays for current or previous financial year'.

     

    Is there something i may have missed?

    Thanks Jo

  • SNPPL's avatar
    SNPPL
    Contributing Cover User
    5 years ago

    This is RIDICULOUS! I am so sick and tired of MYOB making changes that NEVER work! This is UNACCEPTABLE. Thankfully my payroll today is only a handful of staff, I pity the people processing bulk wages today. 

     

    MYOB you need to listen to your clients, they will all be on Xero soon enough if you keep this up.  

      • Jenn's avatar
        Jenn
        Contributing Cover User
        5 years ago

        That's really not good enough! Why weren't all your PAID users told of this beforre today? 

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