Forum Discussion

VivR's avatar
VivR
Experienced Cover User
4 years ago

Unable to process payroll for July 2021

Can someone please check why I cannot start processing payroll for July 2021.  All STP has been finalised and updated with the ATO.  Serial No. ends in 3239
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi VivR 

     

    Can you try that process again? We've re-run another script over the file that should aid in that process.

    If you are still encountering the situation can you ensure that your employee cards have the following data added:

    • Address information in the Profile tab of the cards including Suburb, State, Postcode and Country
    • Tax file number 
    • A start date 

    If those values are being entered, can you expand upon what is being changed when you are encountering that message and the process you are doing to achieve that.