Forum Discussion

Experienced Cover User

6 years ago

unable to save bank file

We have process payroll and a new employee did not have the bank details entered. The payment for this employee was done manually in the bank and remains in the prepare electronic payments screen.

I was going to try to save it as a bank file so we can reconilce the bank account. When we try to do this an error message comes up "There were no transactions to process"

How can we change this pyament to the bank account?

awpmnsw
6 years ago
Hi Lisa,

Yes the transaction is on the screen. I have selected it and then I get an error message as described above

LRBooks61
Ultimate Cover User
6 years ago
Forgive me for this question.....................

You say the transaction is in the prepare electronic payments screen................but there is nothing to select.................can you actually see the transaction? What is the date?

It will disappear if the date you select is prior to the date of the transaction.

This is the question I want forgiveness for....................ifthe transaction is there have you selected it for processing???

please forgive me but sometimes you need to ask.

cheers
Lisa
- awpmnsw
  Experienced Cover User
  6 years ago
  Hi Lisa,
  
  Yes the transaction is on the screen. I have selected it and then I get an error message as described above
  - sholt73
    Super User
    6 years ago
    just thinking on this, are you ticking off the transaction to be a standalone payment from the bank file or are you ticking this off with other transactions?
Krisha1
6 years ago
How did you end up solving this?????
Krisha
- Steven_M
  Former Staff
  6 years ago
  Hi Krisha1
  
  Take a look at my post on trying to upload an ABA file - error there were no transactions to process for more information on that message and a solution that has worked for some clients.