Forum Discussion

Tash2019's avatar
Tash2019
Experienced Cover User
3 years ago

URGENT! CANT PAY EMPLOYEES SINCE EOFY

Firsy pay run since 1st July, cannot process payroll payments. Get thourgh to the end then it just times out when trying to record.   We have two company files - one works fine, the other doesnt wo...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Tash2019,

     

    For local files, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as

     

    AccountRight 2021.1 and later 

     

     

    The instructions to use the tool are given below: 

     

     1.Extract the contents of the zip file to the desktop.




    2. Right click the AccountRight_Hotfix.exe application and choose Run as Administrator




    3. Browse to a file or drag a file onto the tool.



    4.  Apply the fix.

    Try processing the payrun again and let us know how you go on. 

     

    If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix

     

     

    SQL Server Compact links – you will need to install both on the computer.

    v3.5 - Download Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop from Official Microsoft...

    v4.0 - Download Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center

     

    Do reach out if you require further assistance. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Tash2019,

 

Thank you for letting us know. 

 

So that we can investigate this further, could you please provide the last 4-digits of your serial numbers + Company File ID this issue relates to? (Help>About MYOB AccountRight>Company File ID:__?)

  • Tash2019's avatar
    Tash2019
    Experienced Cover User
    3 years ago

    Our file is not online 

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Tash2019,

       

      For local files, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as

       

      AccountRight 2021.1 and later 

       

       

      The instructions to use the tool are given below: 

       

       1.Extract the contents of the zip file to the desktop.




      2. Right click the AccountRight_Hotfix.exe application and choose Run as Administrator




      3. Browse to a file or drag a file onto the tool.



      4.  Apply the fix.

      Try processing the payrun again and let us know how you go on. 

       

      If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix

       

       

      SQL Server Compact links – you will need to install both on the computer.

      v3.5 - Download Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop from Official Microsoft...

      v4.0 - Download Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center

       

      Do reach out if you require further assistance. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • Tash2019's avatar
        Tash2019
        Experienced Cover User
        3 years ago

        This worked, thank you.

         

        Can you pin these instructions to the top of the forum so other people don't have to continually go through the same issue? Not that it should have occurred in the first place but i've come to expect nothing less from MYOB.

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