Forum Discussion

Contributing User

2 years ago

We have not received 1c withdrawal from our bank account and the 6 digit verification code for pay super sign up

Good evening Team,

We have not received the 1c withdrawal from our bank account and the 6 digit verification code for pay super sign up. It has been three days now.

What do we do ? Quarterly super payments are due soon.

Thank you in advance,

Jumanji

Doreen_P
2 years ago
Hi Jumanji

Thanks for these details.

May I know when did you sign up for Pay Super? As per checking, the 6-digit verification code has been sent on the 4th of October 2022.

Best regards,

Doreen

Doreen_P
MYOB Moderator
2 years ago
Hi Jumanji

Thanks for your post and Welcome to MYOB Community Forum.

To further assist you with this, please send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Last 4 digits of the BSB and Account number of the nominated bank account

Best regards,

Doreen
- Jumanji
  Contributing User
  2 years ago
  Serial Number: 3120
  Name of primary contact - Ketan
  Email: ji**
  Business name: Carnegie Vets Pty Ltd
  
  Thank you in advance.
  Ketan
  
  *Post edited due to sensitive information provided through public post. ^DP
- Jumanji
  Contributing User
  2 years ago
  Serial Number: 3120
  Name of primary contact - Ketan
  Email: ji**
  Business name: Carnegie Vets Pty Ltd
  
  Thank you in advance.
  Ketan
  
  *Post edited due to sensitive information provided through public post. ^DP
  - Doreen_P
    MYOB Moderator
    2 years ago
    Hi Jumanji
    
    Thanks for these details.
    
    May I know when did you sign up for Pay Super? As per checking, the 6-digit verification code has been sent on the 4th of October 2022.
    
    Best regards,
    
    Doreen
- Tyler2
  2 years ago
  Hi I'm having the same drama may i contact you please?
  - Jumanji
    Contributing User
    2 years ago
    Hi Tyler.
    
    The reason I couldn't find the verifcation code is that it had been processed a lot earlier when the bank account was set up. So it may help to look at your statements from earlier on to see whether you may have already done it. I hope this helps.