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Julie9's avatar
Julie9
Contributing User
5 years ago

Accounts Showing as Inactive after Importing from another Company

I have imported an accounts list from one company to another. When i enter a general journal the new accounts do not show on the drop down list. I googled this issue and saw on another forum that unl...
  • Julie9's avatar
    Julie9
    5 years ago

    Hi Emily

     

    Thanks for your suggestions. I will try and export the records again into excel, update and then re-import. I'll let you know how i go.

     

    Thanks again

    Julie

Emily_B's avatar
Emily_B
Former Staff
5 years ago

Hello Julie9 

 

If you have already imported a series of accounts into a file and they have been marked as inactive, there are two options to change to active. You could manually go through what you have imported in AccountRight and change each account to active as needed. (See To deactivate or reactivate a record.) Alternatively, you could export the records again, update the file in Microsoft Excel, then import the updated information back into AccountRight. For full instructions on this process, please see To deactivate or reactivate bulk records.

 

Let me know how you get on and if I can be of any further assistance.

  • Julie9's avatar
    Julie9
    Contributing User
    5 years ago

    Hi emily

     

    Followed the instructions and it worked perfectly.

     

    Thanks so much for your help.

  • Julie9's avatar
    Julie9
    Contributing User
    5 years ago

    Hi Emily

     

    Thanks for your suggestions. I will try and export the records again into excel, update and then re-import. I'll let you know how i go.

     

    Thanks again

    Julie

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