Avoiding a double Super payment and STP
- 3 years ago
Hello Tracey
Thanks for the reply.
The problem I am having is with the Super payment and reversing the transaction.
I have already re-processed the Super payment on 11.2.2022 and it is showing as "Pending Authorisation" in the Payroll Manage Payments window.
I've been trying to reverse the transaction but get an error message about transactions being recorded in a locked period.
I am doing the reverse transaction on 11.02.2022 and the file is locked for transactions before 1.7.2021.
Therefore this can not be the problem.
I've tried removing the Lock Period and processing the reversal on today's date, but I get the same error.
Attached are screen grabs of the error message and security tab in preferences.
Do you have any idea why I can not reverse the transaction?