Hi, I have 3 different companies I do BAS for.Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS.It's happened on all 3 companies each time i am in bas area.Apart from that all companies run fine, it only freezes when i am in bas area.Is this a glitch from the last update, is anyone else having this problem.The only fix i worked out was to cross that screen then go straight back into bas and it works but only for 1 thing at a time. If I want to print the transaction then go to print the bas schedule that's when it freezes. If anyone can shed some light it would be much appreciated.Thanks.

Hi Princess Thank you for your response however you seem to forget that those of us who are advising of this issue are finance people not IT. MYOB keeps providing advice on ways we can fix our problem which include changing or deleting files and programs (so far none have worked - most I don't even know where to find), when really you should be fixing MYOB so we don't need to be doing our own repairs or putting up with issues that are not fixed or improved.

Having exactly the same problem. I would appreciate if you could let us know the cause/fix. Thanks.

Hi Princess, Thank you for replying to the message, but this issue has been continuing for a long time and each time it is brought up, it seems like it is the first time MYOB have experienced the issue.It is very annoying and time consuming when trying to do multiple BAS's.Thank you again for your time.Joe

Thanks for your message, attached is the diagnostic file, hope you can help!

It's super frustrating when doing BAS's for multiple companies and as I've experienced this on my work PC and my laptop at home, there's definitely a glitch in MYOB that's causing this. Please fix it MYOB.

Baslink not responding | MYOB Community

SharonSL
Trusted Cover User
2 months ago
So I just prepared a BAS using BAS link and it didn't freeze!! I was able to print all reports without having to close BASlink down and reopen after each one as I needed to do previously. So much time saved! Must have been fixed in the last update??
- StacieS
  Experienced Cover User
  2 months ago
  I have also just completed two BAS using the BAS link, which were also successful.
  
  So nice to see a resolution to this problem.
  - Princess_R
    MYOB Moderator
    2 months ago
    Hi SharonSL and StacieS,
    
    That's awesome to hear! It's great that you're able to use BASlink without any issues now and save so much time. I've reached out to the relevant team to confirm if this fix was included in the recent update. I'll update the post once I get more info from them. Thanks for sharing your positive experience!
    
    Cheers,
    
    Princess
Tim7
Contributing Cover User
3 months ago
We too are having this exact same issue when doing a Manual lodge BASLink reports. Works fine until you print and then freezes every time. Only solution is to close the program and redo the BASLink report again. Happens after every print, we print the report and the transaction slip and then save the file, so have to redo each BAS three times, bloody frustrating. Surely someone at MYOB can fix this?

Cheers

Tim
- Princess_R
  MYOB Moderator
  3 months ago
  Hi Tim7,
  
  I totally get your frustration with the BASlink reports freezing after printing and having to redo everything multiple times. Our team is aware of this issue, and it has been reported by other users as well. While I can't provide a specific timeframe for when this will be resolved, I've added your account as one of the impacted ones and included your feedback for documentation purposes. Your patience is highly appreciated.
  
  If there's anything else I can assist you with please don't hesitate to start a new post.
  
  Cheers,
  
  Princess
- mrshanna
  Experienced Cover User
  3 months ago
  You would think that after all the money they get for annual subscription they would look at fixing this from their end instead of giving us all these make do suggestions!! Maddening is not a strong enough word, looking at xero as myob are a nightmare to deal with!!
Princess_R
MYOB Moderator
3 months ago
Hi StacieS and CHASE,

I completely understand that the standard troubleshooting has been ineffective for you, and it is frustrating to be given standard steps for what should be considered a bug.

I've looked further into the issue and can confirm that it has been raised with our development team as a bug.

We're currently unable to confirm if or when a fix may be available for this. However, we understand that this is causing inconvenience to your business, and we thank you for your patience to date.

Cheers,

Princess
CHASE
Contributing Cover User
3 months ago
Hi all, this issue with the freezing of the MYOB BASlink is becoming very frustrating and as mentioned before this is not a new issue but a recurring issue. BASlink works right up to the time you hit the print button, then it goes into not responding after the document has printed and returns to the home page. I do some 21 lodgments a month and am losing patience with this issue. Can anyone advise if this issue happens on other platforms that might be an option if MYOB don't address this urgently. Regards, Joe
- Princess_R
  MYOB Moderator
  3 months ago
  Hi CHASE,
  
  I totally understand how frustrating the recurring issue with MYOB BASlink freezing can be, especially when it impacts your workflow significantly. This issue has been noted before, and one effective solution is to delete the BASlink setup files and recreate them. Additionally, you should delete the baslink.txt location.
  
  Feel free to get in touch if you need more help.
  
  Cheers,
  
  Princess
  - JSawyer
    Experienced User
    3 months ago
    I'd like to try those fixes Princess_R. So in Documents-MYOB-AccountRight-BASLink, do I delete the entire Setup folder or just the contents? And did you mean delete the BASLink.txt location or just the BASLink.txt file? If I delete the location, that will take with it the entire Data folder as well as the Setup folder.
JSawyer
Experienced User
4 months ago
Just letting you know I tried clearing the cache and it made no difference. And it's not a problem with AccountRight per se, it's ONLY in the Baslink program. The Timeout Extender is for AccountRight but that's not the program that's freezing - its HUX_MYOB BASlink that's freezing.
- StacieS
  Experienced Cover User
  3 months ago
  I also tried the trouble shooting tips and it did not fix the problem. I can process the BAS and then print. Once I print, the BAS freezes. I cannot do anything with it except force a shut down.
  
  Now it is time for MYOB to look at how they can resolve the issue.
- SharonSL
  Trusted Cover User
  3 months ago
  JSawyeryou're correct - AccountRight isn't freezing it's only the BASlink program. Would be helpful if MYOB could do a Team Viewer session with one of us to see it
StacieS
Experienced Cover User
4 months ago
Hi all
Over the last 2 months I have had freezing issues with my BAS.
When I print, the system prints but then it freezes and the circle spins. I need to force it to shut down. I have to re-run the report to back up and Save it.
- Earl_HD
  MYOB Moderator
  4 months ago
  Hi StacieS ,
  
  If you’re experiencing issues with AccountRight freezing, it might be due to the need for a system clean-up. I recommend starting by clearing the AccountRight cache to resolve any software discrepancies. Additionally, please refer to these help articles, which you might find useful.
  
  AccountRight Timeout Extender
  AccountRight not responding
  
  Feel free to start a new post if you have further queries and one of us will be happy to assist you.
  
  Regards,
  Earl
Isaiah_C
MYOB Moderator
4 months ago
Hi UserRL,

We're sorry to hear that you're experiencing issues with BASlink via AccountRight not working due to Kaspersky internet protection software. You can try to reach out to Kaspersky's support team to inform them of the issue. They may provide a specific solution or update to resolve the compatibility problem with MYOB.

Regards,

Sai
UserRL
4 months ago
Im also experiencing an issue during the last couple of months with the BASlink via Accountright not working, I get an error saying "sorry there has been an unexpected error" which does not allow me to continue. Upon further investigation it seems that Kaspersky internet protection software is now not compatible with MYOB.
As an unwanted work around, prepare your BAS or IAS manually and then pause the protection to complete the online reporting!!!
Something must have triggered this issue in a update, can this be fixed please?
SharonSL
Trusted Cover User
4 months ago
It's super frustrating when doing BAS's for multiple companies and as I've experienced this on my work PC and my laptop at home, there's definitely a glitch in MYOB that's causing this. Please fix it MYOB.
SharonSL
Trusted Cover User
6 months ago
I've been having the same issue for the 3 companies I'm working on. Did anyone have any luck with the troubleshooting that MYOB suggested?
- Shella_A
  MYOB Staff
  6 months ago
  Hi SharonSL,
  
  I get that you're dealing with the same issue about BAS not responding properly across multiple companies. I've checked our system but found no similar freezing problems. I suggest you continue with the provided steps to identify the cause of your BAS freezing. Keep me posted, and feel free to post again for more help.
  
  Kind regards,
  
  Shella