Hi All,
Thank you for all of your great feedback my query so far.
At this point in time, MYOB Support are unsure why this anomoly is occuring and has suggested that we submit a back up of the Live AR file so they can do a deep dive to find the bug causing the issue.
This scenario is happening to all transactions in one MYOB file (yes - confirmed Serial number on both AR and Cloud are the same), all transaction lines regardless of GST (income and expense in one transaction) are not showing in AR but in Cloud reports.
MYOB Support found this situation rather odd as it should not occur at all. I will post an update once we know what the root cause is for this problem.
Thanks for your assistance!
Keen to hear about cause. Odd that it is happening to one file only and affecting all transactions. You also noted that the file (whether accessed via desktop or via browser) has the same serial number.
The most likely cause remains they are 2 different files. So suggest you check that it also has the same File ID (see Help > About), whether the online file is accessed via desktop software or browser.
Why I add this is I know you have previously checked and confirmed that when accessing via desktop software you are accessing the online file. While unlikely, it is possible to have 2 files online with the same serial number, but not with the same File ID. As a Premier subscription allows for 2 online files, someone may have uploaded rather than restored a file online, ending up with 2 online files. Just a thought.
Regards
Gavin
