Hi Robyn-COS,
Thank you for your post.
If the Net Assets and Total Equity amounts on the Balance Sheet don't match, this indicates an out-of-balance in the Balance Sheet.
If the Net Assets and Total Equity on the Balance Sheet match, and the total debits and credits on the Trial Balance are equal for the same date, there is no out-of-balance issue.
I recommend creating a case through your MyAccount to contact our Support Team. Just sign in with your MYOB login and go to the main dashboard, then select "Contact Support."
Alternatively, you can use our virtual assistant, MOCA, at myob.com/support for immediate help. If MOCA can’t resolve your issue, our live chat team is available to provide further support.
Thanks,
AM