Forum Discussion

Jodywallace's avatar
Jodywallace
4 years ago

unable to print receipts for payment

Can i please have some help with our system? I am unable to print receipts for payment i have just put through.    Last four digits of our serial number is 5012 and company file ID is 1.
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Jodywallace 

    Welcome to the Community Forum!

     

    We have run some scripts on our end to fix this issue. Can you please log out of the file, log back in and check if you're now able to print the receipts. 

StormB's avatar
StormB
Contributing User

Hi,

I am unable to print receipts for some sales payments.

Also, I am still unable to print cheques from pay liabilities at the end of the month.

Can you please assist?

Cheers,

Storm.

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi StormB 


We can run the scripts to fix the receipt printing issue, please send me your serial number and company file name by Private Message, and I'll arrange that.


Regarding your query of not being able to print cheques from the Pay Liabilities window, this is something that our teams are aware of and working on finding a permanent fix. In the meanwhile, enter the transaction as a purchase, make a payment, then print the cheque.

  • ATConstructions's avatar
    ATConstructions
    Experienced User
    4 years ago

    Hi 

    I'm also having the same issue.  I can't print receipts.  How do I pm you.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi ATConstructions 


      Please try now and you should be able to send me a message. 

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