We use MYOB and bank feeds. We receive weekly payments from customers by direct debit. The direct debit information appears on our bank statement as a single entry but it consists of a very large number of transactions from different customers. Therefore the individual receipts from each customer do not get picked up through the bank feeds so cannot currently be set up to record to customer accounts automatically. It would be too laborious to enter each direct debit individually and would also result in too many individual transactions on our bank statement so we don't really want to change the way they are processed. Currently the bank feed automatically allocates the total to undeposited funds and then there is the very laborious task of recording each individual receipt through undeposited funds. Surely there must be a way of uploading information from the bank so that the allocation to customers can be automated somehow? I have asked both the bank and MYOB but to no avail and as the volume increases I am getting more desperate.
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