- jasminExperienced Cover User
I also need 2 email addresses, one for invoices and one for statements, as they go to different adddresses for some of our bigger customers.
- Leah11Experienced Cover User
Could we please have the option for 2 seperate email address for invoices and for statements - alot of our customers require tax invoices to be sent to 1 email address into an automated invoice system and statements toi be sent to another email address
Many customers are requesting for the Statements and invoices to be sent to a different email address. We need this ability in MYOB Account Right urgently, because, it is taking too much time to send out invoices, as it needs to be done manually (Selecting the saved email address) and one statement after the other.
- Suzi_ByromContributing Cover User
Thanks for the tip Mikev. Yes we have an internal server and are using Office365, but this issue seems to have not only our IT Manager stumped but also the guys at Microsoft with whom he's been working with and noted that our issue has now been escalated up through 4 or 5 of their teams. All of which have said that this shouldn't be happening because our volumes are not actually that high even when with the multiple recipients included. They initially suggest it was an issue with MYOB however the reason we have multiple recipients is why we don't email directly from MYOB.
"This is an automated notice from Exchange Online Protection.
Your outbound spam filter policy is configured to notify you when a user is restricted for sending outbound spam. We've detected a high volume of outbound spam or other suspicious behavior from the user(s) listed below ....".
Our spam filter policy configuration was initially set to 100 emails per 24 hour period, so after the first few couple of times it was then increased to 1000 per 24/h so there was absolutely no way that we were anywhere near that cap but it's still triggered.
- MikevExperienced Cover User
Hi Suzi_Byrom re your email bouncing as spam if you put too many names in the to or bcc field. I wonder if you are using Office365 or Gmail. If you use an internal server then SPF & DKIM may solve this issue. :)
- BPCWAContributing Cover User
Adding my support to the request for additional emails.
Customers needing differentiation between Invoices, Statements, Quotes and more.
I feel sorry for people with a larger customer file, I'm wasting enough time on my relatively simple list.
- BsmithangelContributing User
It has become so much more common, this is desperately needed to save our time and sanity!
Automatic and separate email address for invoices and statements would be fantastic. Our list of customers who require separate email address for invoices and statements as well as additional requirements for emails is nearing the 60 mark. All well and good for the staff member who deals with it on a daily basis but a temporary staff member does not know this or does not check the procedure manual and then things go awry.
- SDuddyExperienced User
We have received yet another request from a customer today asking for invoices to go to one email address and statements to go to a different email address.
Is there any chance of the customer cards being updated to accommodate this?
We have a number of clients, who have requested invoices and tax adjustment notes be sent to one email address and statements/enquiries to a different email address. This is becoming the norm as a lot of companies are using optical readers for incoming invoices.
Is it possible to have provision for different email addresses incorporated into a new version of MYOB?
MYOB users have been asking for this tweak for over a year now, I wonder if there are any plans to make it happen??
- JennContributing Cover User
This update is desperately needed! We have so many large customers who require us to send invoices to one email address, statements to another email address, and enquiries to another address. It's impossible to remember as to who wants what sent where and, having the ability to store these preferences will save time and enable us to fulfill customer requests.
- SAPBHCover User
We require 3 more detail lines on each product item, to enable us to have our website connected to our myob as well as a bar code scanner. Currently we only have our website linked to our myob and we use all the detail lines in each item for this. This works so well. We cannot connect a bar code app to our system because we short detail lines for the setup. We are stuck and cannot develop our systems further. We would have to change inventory systems to have this. PLEASE ASSIST!
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