Display: Increase font size

Recently did the upgrade to Win 10.  Not sure if it was that move or MYOB have done something with the latest release update, but my font issues are better - in that everything seems to fit into the boxes.

At lease the fields that I use.  Still have the computer on small fonts as larfe seem to still cause issues.

I do find it hard to believe that this whole thing has not been addressed by MYOB rather urgently, especially with other software providers pushing their products.  My neighbours are pushing me to switch to a certain Kiwi product.  Say that they find it much easier to use.

HI AdelKerb1

Thank you for your comments in regards to this idea.

Along with commenting for an idea on the AccountRight Idea Exchange you can show your support by voting. To vote for the idea select the + VOTE button to the left of the idea's name.

Hi DavidMcIntyre

Its great to hear that your fields are working better now on that computer. A change was made in AccountRight 2015.4 in terms of display on later operating systems and high resolution monitors to make values scale better. For more information please see The AccountRight Blog: AccountRight 2015.4 now available

I've come back from a nice break over Christmas New Year but only being one week into the New Year and I've got eyestrain AGAIN because I can't read the d### screen  easily because the font is TOO small.

I've been reading this forum regarding font size and this issue has gone back to the end of 2011. If I had known this when I upgraded this financail year I would never have upgraded. We're now in 2016 how long does it take to fix a major problem - believe me its a major problem for me!

I'm tired of reading "Currently the idea has been marked as Under Consideration" as MYOB's response. If you value your customers and want to keep them (I'm seriously looking at moving to different software for the next financial year) FIX this issue!!!

Hi JudeL

Thanks for sharing your experiences in regards to display in AccountRight

AccountRight 2015.4 was released with some improvement in terms of display on high resolution monitors and computers running Windows 10. So the team are looking into correcting the display with updates designed to improve the display of AccountRight and how it appears.  At this stage we are still looking into future updates to improve the overall display however no direct time frame or release has been given at this time. 

For more information into AccountRight 2015.4 please see AccountRight 2015.4 now available

Hi MYOB.  I have previously posted re this issue.

I agree with all the above.  I have good eyesight - recent eye test.  However at the end of the day when most small medium business owners would be doing bookwork, even good eyes are tired, and really struggle to see your small fonts.

I see that you keep saying that its been submitted for consideration.

Really - consideration - we should be so lucky.

This is a major issue.  Being able to view MYOB comfortably is a fundimental requirement.

How could your developers drop off the ability to scale fonts? 

I too have issues with buggering up other programmes on my PC with changing the default PC font size.

And I too am looking to move to another programme that doesn't have this issue.

Please have this moved from - consideration - to - URGENT - it's the least that you could do.

At this stage if asked for an accounting package recommendation, it's not MYOB.

David McIntyre

Hi,

My suggestion is to have a very easy way to communicate bugs to MYOB - a link at the bottom of the page, or on the Contact us page.

The bug I'm reporting is that the OK button is way too far down on the pages in AccountRight. I'm not going to further shrink - and don't think my laptop will allow it - my font just so that I can find the ok button. It's ridiculous. At the moment I can't get to it and am trying to add a new vendor. I shouldn't have to call support for this. I've already wasted 45 minutes with a support person that didn't know how to fix it, and then with a second support person had to shrink my font, to get to the ok on another page. Today, working with the smaller font, I've also had to auto hide my bottom toolbar to find the reconcile button, and now in new vendor I can't get to the OK button to finalise the creation.

22-2-2016 just spoke to MYOB tech about this issue and because I do not have a current subscription with them (owning the software is not enough of a cost these days) they want to charge $59 to fix the problem. Another ex client has just begun to spread the bad word about this company.

Hi,

I have just set up a new Samsung 4K computer monitor and when I open the MYOB AccountRight program, the writing is so tiny that I'm flat out reading it, eg in other words I really can't do any work at all in it, as everything is so small.

Any ideas of how to fix this problem?

Hi V_Oliver

Thanks for your idea. I've merged it with this similar idea on the AccountRight Idea Exchange.

You also might like to take a look at Help Article: Fixing display issues. This does list some tips and tricks that some clients have found aid in the display of AccountRight. Please note that it doesn't work for all systems and environments.