- ASWatCRExperienced Cover User
I hope this will be in the next release??? - should not be too diffiuclt to implement. I have voted for it.
- JillusExperienced Cover User
It is such a waste of time at the end of the month to sort all the invoices into alphabetical order. It takes 2 hours extra each month to do this, when it is just a simple data base comand, and I'm sure could be fixed easily. Please get onto this because after sorting over 500 invoices a month for 25 years, I am over it!
Even when we sort the invoices in number order and the statements in alphabetical order they still print out in a completely random order! It is THE biggest waste of time to have to sort through them all every single month. This is supposed to be a professional accounting software so having to deal with this is a joke.
A colleague called the 'support' line and was told that only 14 different companies had made the same complaint and this was not enough for the tech team to write a program to fix it! How is that right?!!!
They also said we were welcome to use Xero or QuickBooks, I'm pretty sure their boss wouldn't be too happy they were sending customers away.
If we can get more people to call in to complain hopefully we can get some action as I am sure you are all as fed up as I am!!!!
After numerous complaints from our company to MYOB support in regards to the fact that the system can not print invoices out in alphabetical/numerical order leading to days of wasted time by staff having to resort invoices into numerical order. Then to be told by customer support that maybe we should be using XERO instead as they have only had 14 complaints from clients about this problem so it is not high on the priority list!!!! You can imagine how annoyed we have become with MYOB. Surely this is an easy fix ALL OTHER ACCOUNTING SYSTEMS can complete this task with no problem. We have been complaining about this for the last 6 months!!! What is the support desk actually for??? obviously not to keep paying customers happy!
- ASWatCRExperienced Cover User
Come MYOB - this is basic stuff. Address it or loose market share never to return.
- Suja_PFormer Staff
Hi Raceinc,
Thank you for your feedback. I'm very sorry for the inconvenience caused by not being able to print invoices alphabetically. I will follow this up with our product development team and get back to you with an update as soon as available.
I'm also sorry about your experience during your last phone conversation with us. I have passed on the feedback to all relevant parties.
I appreciate your patience while I get back to you with an update.
Regards,
Suja Pillai
MYOB Social Support Manage
- Helen-WebleyExperienced Cover User
I have been asking for this for at least TWO YEARS
- KattCFormer Staff
Hello Helen-Webley
Thank you for your vote and comments, we encourage anyone else that would like to see this implemented to vote and comment as well.
- James-007Contributing User
Have just moved from version 19 this week and didn't realise this was an issue.
Thought I was doing something wrong at my end.
Can't believe this hasn't been fixed yet
- FurneysaccountsExperienced Cover User
I print over 500 invoices each month and need to sort them each and every month.
I quite regualarly take them home to sort as it takes up too much time during the day.
Please make this possible to make sending out invoices with statements more efficient.
Thank you
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