Something that has been requested at at least 3 yearly MYOB get togethers I have been to, and still not initiated.
With more and more people using electronic banking, why can we not pay a Customer a refund electronically? Instead we have to load up our database with unnecessary.Supplier Cards in order to do the transaction. What a waste of time, energy and bytes.
"Electronic refunds for Customers"
Need the ability to pay customer's refunds via EFT.
Why can't I refund an overpayment/duplicated payment by going through Settle Returns & Credits/Pay Refund and refunding via electronic payments?
If the customer card had a Bank Detail option where the account details would be (currently shows under 'Cheque'), then I could process with the other payments I need to make. Wouldn't this be so much easier?
Thanks
Jo
Just wasted a good hour trying to work out how I could refund my client electronically after chat line discovered that you can't electronically pay your customers!
I think that this software should be capable of doing this or at least let you know when you are trying to pay a customer a credit that you can't, not muck around wondering what on earth you have done wrong!
i had the same problem, and had to create a supplier card with the bank details to be able to pay. Of course the supplier card is not linked to the customer card, so this is not a very good solution.
I agree, this is something I regularly have to work around!
This has been raised (and ignored) before.
While you are at it, why not give the ability to combine credits which may have been assigned to different invoices for the same customer (as you can not add to an existing credit either).
It seems a year on and we still cant refund electronically
Frustrating, isn't it? They mess around with what is already working, but do not take notice of what is needed.
I agree I also have request by customers (Members) that made an overpayment via another system and the original entries were imported to MYOB on a batch basis. The Member as they made the original payment by EFT request the refund by EFT.
I am unable to process the refund by EFTtherefore I also support this idea to be made available without compromising the internal controls.
Amber7491
12 months on..... is this still "Under Consideration"?
Jen
ChildcareQLD Thanks for your patience. You can see that we've had over 1000 ideas submitted to the AccountRight idea exchange and unfortunately we can't implement them all as quickly as we might like. We certainly welcome your feedback and votes and it really helps the development team prioritise their work.
All the best,
Jason Hill
Community Manager
