Could we please have a Session Countdown (similar to websites of banks & super funds) where there is a visible count down of the time remaining on your session before automatic logout occurs. This wo...
I find this it set at too low a value.
When building a pay run for example, It could take me a little while to complete it. By the time I get to complete it and hit save the system hasa timed out and I loose all of the entered data.
The only solution that I have found to counter this issue is to use another LiveAccounts browser tab to ensure that I haven't been logged out before returning to my payrun and hitting save.
Because the entries in the payrun page are not applied until you have finished, the system incorrectly assumes that the session has not been active and times out.
Clumsy is the word to describe this issue.
Are you able to either have the entered values applied or autosaved as this forum does every minute or so because when it does happen the expletives used towards this software cannot be printed for the world to see ;)
Thanks
Hi @SonicSecurity,
I'm very sorry for the delay in responding to your posts and for the issues that you are experiencing with processing pays in MYOB Essentials.
Generally speaking MYOB Essentials session ends after 60 minutes of inactivity. Could you please confirm if your payroll process takes longer than 60 minutes?
I can see that you have posted on another thread with error messages during the payroll process.
In your other post you mentioned you are receiving an error 'Please check your values' when processing pays, and you mentioned that you do not have any values in the Hours field within your employee cards. This can lead to issues as the system does not have anything to start the calculation process by.
Our first recommendation in this instance would be to please enter atleast 1 in the Hours field for each of your employee cards.
Please let us know if issues persist after this change is made and if payroll is completed within 60 minutes of starting the process.
Regards,
Suja
MYOB Support