Forum Discussion

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
2 years ago

AccountRight customers unable to login into their files-RESOLVED

CLOSED –  Resolved

27/10/2023 08:36:49AM AEDT

 

UPDATE 3 –  Identified

27/10/2023 12:11:05PM AEDT

 

 

UPDATE 2 –  Identified

26/10/2023 01:42:07PM AEDT
 

 

UPDATE 1:Thanks for your patience while we worked on this issue.Service has now been restored.

 

Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled."

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. For more updates refer to our status page MYOB

  • QLDcardio's avatar
    QLDcardio
    2 years ago

    Our service has not yet been restored.  I am still getting the connection error.  I have restarted the PC but unfortunately this has not helped the issue. 

    • ClareBP's avatar
      ClareBP
      Contributing User
      2 years ago

      Niether has ours located in QLD

       

    • Wendy68's avatar
      Wendy68
      2 years ago

      Our service has not yet been restored.  I am still getting the uploading message.  I have restarted the PC but unfortunately this has not helped the issue

  • QLDcardio's avatar
    QLDcardio
    2 years ago

    I am unable to log into MYOB also today however, error says "connection error".  Would this be the same as the known log in issue?

    Kasey

  • QLDcardio's avatar
    QLDcardio
    2 years ago

    I am unable to log into MYOB also today however, error says "connection error".  Would this be the same as the known log in issue?

    Kasey

    • PriyaSelvaraj's avatar
      PriyaSelvaraj
      MYOB Staff
      2 years ago

      Hi QLDcardio 

       

      Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading. 

       

      Appreciate your understanding.

       

      Cheers

      Priya Selvaraj

       

      • ClareBP's avatar
        ClareBP
        Contributing User
        2 years ago

        We are getting both of these messages. Any idea on how long before it's working again?

  • ClareBP's avatar
    ClareBP
    Contributing User
    2 years ago

    Our service has not yet been restored either.

     

    Still getting connection error message.

     

    Have restarted MYOB & PC

     

  • Wendy68's avatar
    Wendy68
    2 years ago

    Hi - I am still unable to access my file - Message Myob is uploading .  My file has not been accessable since 8 am this morning.

    many thanks for any assistance you can give

  • mp2200's avatar
    mp2200
    2 years ago

    we are trying to access the file but no luck until now. MYOB couldn't resolve the issue yet.

    neither restore the file nor answer the calls. how come its resolved on status?????

    • Vector's avatar
      Vector
      Experienced Cover User
      2 years ago

      I am now restored, but I needed to close down and then re-open my computer.

       

      Have a great day everyone.

       

       

  • wesley99's avatar
    wesley99
    Contributing User
    2 years ago

    Ummm, service hasn't neen restored. When will we be able to access the MYOB Online files?

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Staff
    2 years ago

    Hi V-V 

     

    I will reach out via Private message to gather additional information so that we can investigate this further.

     

    Thanks

    Priya Selvaraj

  • nutrition's avatar
    nutrition
    Contributing User
    2 years ago

    I cannot sign into MYOB this morning it says I am not connected is this the same issue that was happening on 27/10??? Please reply what to do

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