Forum Discussion

bccb1's avatar
bccb1
Experienced Cover User
2 years ago

confirming my company file

Hi Earl Just want to say thank you for confirming my company file. Its all done now. Many many thanks! BCCB2023
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi angieb1, 

    Thank you so much for your post and welcome to the Community Forum!

    I am sorry to hear that you were having problems on Confirming your Company File and reaching our Phone Support. I'll be glad to help you with this, can you please send me a private message with the following information:

      * Serial number
      * Company File ID's or Company File Code
      * Build Number (Version)

    Looking forward to hearing from you soon.
    Regards,
    Earl

liz15's avatar
liz15
Contributing User

Hi Earl

I am delighted to see that you have been able to resolve someone's issue with confirming company files.

I would be very grateful if you could help me with the same issue.

JoMak's avatar
JoMak
2 years ago

Could you please help me regarding this frustrating issue as well....I've wasted two hours on the phone regarding this with no resolution :(

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi JoMak,  
     
    Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We understand that you are also having challenges confirming your company file and we apologize for the inconvenience you have experienced, especially for the two hours you spent on the phone without a resolution. We are grateful for your patience and understanding on this matter.  
     
    I have checked the email address associated to your account and I can see that one of your company files is locked. I successfully unlocked it. You may check it by restarting AccountRight and then accessing the file again.  
     
     
    If you do require further assistance, feel free to reply to this post.  
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.  
     
    Cheers,  
    Leneth

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