Forum Discussion

bookkeeper2023's avatar
bookkeeper2023
9 months ago

Myob is stuck in backing up process

Hi   We are unable to login to MYOB and encounter this message: "This company file is currently backing up You can sign on once the backup is complete."   And I can't find the back up file for ...
  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi bookkeeper2023,

Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

Looking forward to hearing from you soon!
Regards,
Earl

Alltrades1's avatar
Alltrades1
Experienced Cover User
4 months ago

Hi

I am also stuck in Back Up process did you find a solution

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi Alltrades1 ,

    If your file is stuck on backup, we can run a script on our end to resolve the issue. Please reply with the last four digits of your Serial Number and your Company File ID, and I'll be happy to arrange this for you.

    Regards,
    Earl

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