Forum Discussion

Shaeme04's avatar
Shaeme04
Contributing User
3 months ago

MYOB Stuck In Backup Process

We have attempted to run back up several times today, and it just stops.  We have let it run each time for up to 10 minutes (which shouldn't happen).  Can you please look into this and fix?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi Shaeme04,

     

    Thank you for the post. I'm sorry to hear that you're experiencing this kind of issue. I've made some adjustments to your file on our end. Could you please check if everything is now working correctly on your side?

     

    Regards,

    Sai

     

    • Shaeme04's avatar
      Shaeme04
      Contributing User
      3 months ago

      Hi Isaiah_C 

       

      It seems we have the same problem again, and unable to do back up.  Could you please advise?

       

      Regards .. Sharon

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        3 months ago

        Hi Shaeme04,

         

        I've run a fix on your file again. Let me know how it goes.

         

        Regards,

        Sai

         

  • Bdowlings's avatar
    Bdowlings
    3 months ago

    I'm having the - This company file is currently backing up. You can sign on once the backup is complete. We cannot access our company file. Can this please be checked?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi Bdowlings ,

      I'd be glad to take a look at this for you. Could you please reply with the last four digits of your serial number and Company File ID? Thank you!

      Regards,
      Earl

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