Hi nardinestokes,
Currently, we are aware of an issue where some customers cannot enter bank accounts beginning with "04" (04-xxxx-xxxxxx-xx). When they attempt to do so, they receive an error code stating "Bank Code entered is invalid." This issue is already under investigation, and our team is actively working on a fix. I've found your company file/serial number and marked your file as affected, so you'll be notified when this issue is resolved. For your reference, your case number is 02016535.
Regards,
Earl
Thank you.
I did reach out on the help thing yesterday - pretty disappointing that other people have raised this 5+ months ago and still no resolution.
Hi nardinestokes,
We totally understand how frustrating it is to have an issue linger for five months. Our developer teams are working on it, but it's a tough one, so we can't give an exact timeline for the fix. Thanks a bunch for your patience and understanding.
In the meantime, if you need anything else, feel free to start a new post.
Cheers,
MYOB
