Forum Discussion

RSPARK's avatar
RSPARK
Contributing User
4 years ago

Payroll transactions not being recognised in Bank Feeds

I have recently started using MYOB AccountRight again for a client after a couple years break and I'm having a bit of trouble with the payroll bank feeds allocating automatically.  I processed the payroll last Friday and the 5 transactions have come through to the bank feeds.  One of them automatically came up with the payroll transaction on the right hand side and allowed me to approve it, but the other 4 don't show anything to allocate it to.  Can anyone help explain why this is happening?  Or how I can manually find the transactions to allocate to the payroll?

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi RSPARK 

     

    That can be done by setting the payment method as Cheque in the employee's card file (Cards List>>Employees>>Payment Details) and also choosing your bank account for reconciliation as the Bank account for Cheque Payments under Setup>>Linked Accounts>>Payroll accounts. 

     

    For the pay runs that are already done, they will have to be edited to show the correct payment method ( Please ensure "Transactions Can't be Changed. They must be reversed" is unticked under Setup>>Preferences>>Security so that payruns can be edited without any issues). 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi RSPARK 

     

    Can you please go to Banking>>Reconcile Accounts screen and check if those transactions are already ticked? If yes, please untick them and they will appear for you to match on the Banking>>Bank feeds screen. 

     

    If that has already been checked, please also check the payment method used in those transactions as if that is Electronic, the bank file will first need to be created so those transactions can appear on the bank feeds window. That said once we have further information on how the transactions are recorded, we'd be able to advise specifically. 

    • RSPARK's avatar
      RSPARK
      Contributing User
      4 years ago

      Ok I see that one transaction shows that it's coming out of the main account (the one I could allocate) and the others show that they are coming out of an electronic account.  How do I ensure that it comes out of the main account?

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi RSPARK 

         

        That can be done by setting the payment method as Cheque in the employee's card file (Cards List>>Employees>>Payment Details) and also choosing your bank account for reconciliation as the Bank account for Cheque Payments under Setup>>Linked Accounts>>Payroll accounts. 

         

        For the pay runs that are already done, they will have to be edited to show the correct payment method ( Please ensure "Transactions Can't be Changed. They must be reversed" is unticked under Setup>>Preferences>>Security so that payruns can be edited without any issues). 

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