Forum Discussion

TrevorIP's avatar
TrevorIP
4 months ago

Email invoices - "Diagnostic-Code: rejected"

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier.

There was recently a problem with the businesses email service, I suspect MYOB may have blocked the email address, as MYOBs email service will have received NDR bounce back emails while the customers email service was offline.

 

Looking at Vendor Reporting Emails bouncing - Diagnostic-Code: rejected | MYOB Community it seems Leneth_A was able to remove the address from a blacklist and/or add it to a whitelist. Can I request a DM to provide customer details/email address to investigate?

 

Email from MYOB below

From: ***hidden for privacy*** <bounce@apps.myob.com>
Sent: Tuesday, May 28, 2024 1:07 PM
To: Accounts Receivable <acc_rec@***hidden for privacy***>
Subject: Undeliverable: Statement From ***hidden for privacy***

 

Sorry, email delivery was unsuccessful.

Subject: Statement From ***hidden for privacy***

Destination: ***hidden for privacy***

Sent: May 28th 2024, 1:01:20 pm

Message: Dear Customer,

Please see attached Statement of Account.

Payments made on or after the last day of the month may not be reflected in the Statement.

Please note, unless specific instructions are supplied at the time of payment, your payment will be applied sequentially to your oldest invoices first. Payments cannot be altered once applied.

Regards,
Accounts | ***hidden for privacy***

Diagnostic-Code: rejected

email
  • Marione's avatar
    Marione
    Contributing Cover User
    29 days ago

    Hello Team

     

    We are currently experiencing an issue where vendors are reporting that emails sent to our email address from Accountright@apps.myob.com is bouncing back with the message Diagnostic-Code: rejected.

     

    I have tried sending emails to our email and they are bouncing back.  I have added accountright@apps.myob.com to favorite contacts but this has not helped.

    Is it possible to check if an email address is on a blacklist or something like that?

     

     

    Thanks

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      29 days ago

      Hi MarionE

      The issue has been resolved via private message. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

      Regards,
      Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      29 days ago

      Hi MarionE,

      Thanks for your detailed post. To look into this for you, please send me a private message with the affected email, and I’d be glad to check it on the backend.

      Looking forward to your response.

      Regards,
      Earl