Forum Discussion

StaceyH96's avatar
2 years ago

MYOB Team - Permissions Issue

I am setting up the staff at the business to record timesheets and have multiple businesses under my account.

When I try to open one business file it gives me an error: Sorry you don't have the permissions to access this resource. Please contact the account owner.

 

How do I fix this as the same issue doesn't occur with my other files.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi StaceyH96

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.

     

    I appreciate your patience with this issue. To better assist you with the error you’re encountering when accessing a specific business file. The first thing I suggest is to ensure the correct login credentials for that business file. If the login details are correct and you're still facing the error, then we can start to investigate further. I'll reach out to you via private message to gather some of your account information. Please keep an eye to your Community forum inbox, and we'll continue to discuss this matter through that channel.

     

    Cheers,

    Princess

    • Rach76's avatar
      Rach76

      I am also having the same error popup.  I work for 2 companies and use MYOB Teams through AccountRight and Essentials.  Worked fine on Friday now both applications come up with the same error.  Please help ASAP.  I am an authority on both accounts.

       

       

    • TraceyShenton's avatar
      TraceyShenton
      Experienced Partner

      I am having the same issue - I cannot access Teams and it is saying i dont have permission and to contact the owner.  I am the owner of the file

      • Bcgarden's avatar
        Bcgarden

        Same here!  Im trying to do wages and it wont let me!!  Very frustrating 

    • bindi87987's avatar
      bindi87987
      Contributing User

      Can you please share how you fixed this - the same issue is happening for me right now.