Receipting issue MYOB
We are having some issues with the Receipting going across in to MYOB from Workshop Software where the items are being sent across showing $0.00 whereas previously and normally they should be coming in to MYOB as the amount receipted. For example if a customers bill is $320 and we process it through workshop software – it is showing up in MYOB as the customers name and a $0.00 amount receipt instead of the $320 amount.
Another issue is the customers we have on account are coming up when we process them instead of only coming across once we receipt them – not sure if there have been any updates or issues as this error has been happening for the last couple of weeks and therefore we haven’t been able to receipt anything for weeks now.
If someone can please enlighten us to what the issue might be that would be great. We have spent the last couple of weeks going back and forth with MYOB and our invoicing system Workshop Software and no one can help, its getting on to 4 weeks with no resolve and no receipting.
Regards
Hi mazzstefa
Thanks for your post. As you are importing your invoices via Workshop Software, I would recommend contacting them directly. When there is an issue they will be able to contact our developers directly to solve this on the back end for you.
We would be able to assist when you have to enter or adjust the transactions in your company file. Could you please clarify where customers are coming up when you process them and how you send them receipts? If you could add screenshots of the windows and issues you are having, I will be able to assist you better.