Myob Teams Leave Reason no longer working
Hi, We seem to be having issues with all our employees' Myob team's accounts. They are no longer able to apply for leave due to the 'Leave reason', this section is suddenly blank. is anyone...
Forum Discussion
Hi, Tiah
Thanks for your post.
Kindly attach a screenshot of what the screen looks like on your end when filing for leave. Also, please make sure that the employees are linked to the leave that they are applying for. Lastly, kindly advise the employees to uninstall and then reinstall the application. You may also check The Help Articles: Getting started with MYOB Team and Using the MYOB Team mobile app for further information.
Please let us know if you require any further assistance with this. We are happy to assist.
Best regards,
Doreen
Hi Doreen,
Thank you for your response. Here are the screenshots from the app. This is after deleting the app and reinstalling the app.
All Employees are linked to the leave they are applying for. It was all working just fine until recently.
Could you please also assist in how i can re-invite an employee to myob teams who i removed?
Hi, Tiah
Thanks for your response.
Since you were able to uninstall and then reinstall the application that could reduce the chance of an environmental issue, kindly go through The Help Article: Getting started with MYOB Team to ensure your employees match the setup correctly.
When re-inviting an employee to a location, please log in to MYOB Team Admin Portal > Click Locations, and then select the location name > Click the name of the approving manager to add and invite the employees. Once re-invited, have the employees uninstall and reinstall the application and then accept the invitation. Lastly, try to apply for a leave request again.
Please let us know how it goes. We are eager to hear back from you.
Best regards,
Doreen
Hi Doreen,
I have looked through it, and all employees match the set-up correctly.
Previous leave that was submitted prior to the app not working is also now showing as invalid in the approval section. Attached screen shot for your reference.
This is also what I get when trying to re-invite the employee. It is a blank screen. Could you please advise on how to rectify these issues asap.
Thank you
Hi Tiah,
Thank you so much for your post and for the detailed information. I'm sorry to learn about the issue you've encountered. Your patience and understanding regarding this matter are greatly appreciated, and I apologize for any delay in addressing it. I suggest starting with some basic troubleshooting steps. To address issues with the MYOB Team app, you can try the following:- Ensure that you have the latest version of the MYOB Team app installed. Outdated versions may have bugs or compatibility issues.
- Verify that your device has a stable internet connection. Poor connectivity can affect app functionality.
- Close the MYOB Team app completely and then reopen it. Sometimes, this simple step can resolve minor issues.
- Restart your mobile device or computer. This can clear temporary glitches that may be affecting the app's performance.
- If you're using a mobile app, go to your device's settings and clear the app's cache and data. On a computer, you may need to clear browser cache and cookies if you're accessing the app through a web browser.
- As a last resort, you can uninstall the app and then reinstall it.
Please do let me know how you go on this.
Regards,
Earl
