Forum Discussion
- Earl_HDMYOB Moderator
Hi Danielle_G,
Thanks for your detailed post. This error can be resolved by clearing your browser cache and history to avoid software discrepancies. I also recommend visiting this post, which has a solution for this issue. EInvoice
Feel free to post again, we're happy to help!
Regards,
Earl - Danielle_GContributing User
Thanks for your reply.
I have cleared my browser cache, but the issue is still happening.
The link you have given with a solution does not actually have a solution I can use. We do not use e-invoicing to send invoices.
This issue relates to an e-invoice we have received that I am unable to reject.
- Isaiah_CMYOB Moderator
Hi Danielle_G,
Thank you for letting us know. Please try logging out and logging back in. Additionally, you might want to try using a different browser to see if that resolves the issue.
Regards,
Sai
- Danielle_GContributing User
Hi Sai
I have cleared Chrome browser cache for all time. Closed browser. Opened browser, logged into MYOB, tried to reject invoice. Error message still appears.
Repeated on Microsoft Edge. Same result.
- Genreve_SMYOB Moderator
Hi Danielle_G ,
Generally, invoices that were already uploaded to your email go straight into your In Tray uploads. You can open your In Tray window directly and delete the duplicates from there. I recommend reading through these articles; Working with Uploaded Documents and Uploading Documents Via Email, as this will help you understand how invoices sent to you are handled.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve- Danielle_GContributing User
Genreve
I cannot delete these e-invoices. They were sent from Bunnings via Peppol.
They were not uploaded via email.