Attention: Priya Selvaraj
Received your email dated 16.10.23 asking me to verify I am following your steps to setting up AIM return.
As said numerous times to yourself and other MYOB staff, those are old instructions which you keep giving me and I cannot follow because they don't exist. There is no GST & provisional tax filing to choose.
The only way I have discovered on my own without MYOB's help to get to the AIM setting page is to go:
- More
- Accounting
- Prepare GST return ( I have no option telling me to choose gst & prov tax filiing so I go with gst even though don't file gst returns
- File with MYOB
- Choose get started (on left hand side of page)
I have now reached the mapping page, map, save and exit and this is where the problem starts with "your statement of activity could not be prefilled etc, etc)
If one of your staff logged into the new MYOB and the changes you made, you would see you constantly give out old, outdated instructions to your customers who are using a newer version which you supplied, there is simply no option to do it your way cause it does not exist.