Forum Discussion

Mike_James's avatar
Mike_James
Ultimate Cover User
3 years ago

AccountRight 2022.7 - email rejected

Hi, a client is reporting that recent invoice emails sent direct from AccountRight to a major Australian supplier are being rejected, after many months successful sending. Could someone contact me fo...
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello Mike_James 

     

    Can you please tell me if there was any bounceback email and if so was there any indication on the bounceback to why the email had failed to send through?

    Some things to check would be to the supplier has the email address marked as safe. If you can send me a Private Message containing the email address of your supplier as well I will be able to check if it is blacklisted.

     

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Mike_James 

 

Can you please tell me if there was any bounceback email and if so was there any indication on the bounceback to why the email had failed to send through?

Some things to check would be to the supplier has the email address marked as safe. If you can send me a Private Message containing the email address of your supplier as well I will be able to check if it is blacklisted.

 

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