Forum Discussion

Anna-UL's avatar
Anna-UL
Experienced Cover User
2 months ago

Can't save/print invoices from previous financial years

Hello,

 

Since we updated to AccountRight 2024.6,  we are unable to save/print invoices from previous financial years, due to being in the lock periods. 

 

We have multiple users for AccountRight software, and we can't unlock it since the financial reports have been done for the previous financial years.  Otherwise the integrity of the data is vulnerable. 

 

We can't send customers invoices now because of this.   So it's really urgent to have this sorted out.  Have seen other users also have the same problem and complaints.   Do you have any solution for this, e.g. any newer updates to be launched soon to fix the bugs?

 

Look forward to your reply.

 

Many thanks!

 

Anna

  • Sonya_ASI's avatar
    Sonya_ASI
    Cover User
    2 months ago

    We are also having this problem. When you click on print/email it comes up with the pop-up, Information: Any changes you have made to this sale will be saved before it is printed. No changes have been made to invoices, so click OK, and it then says 'Error: You cannot edit sales dated in lock period. The lock period is specified in the security tab of the preferences window'.

    I unlocked the lock period to test, and it still wouldn't let me print, came up Error: You are unable to edit this transaction.

  • camjones's avatar
    camjones
    2 months ago

    We are having the same issue regarding trying to print an invoice within a locked period. We also don't want to continually unlock periods for reporting reasons, so this is a frustrating error that only seems to have come through since the 2024.6 update. Keen to see if MYOB is working on a solution to this, as this is creating our MYOB users no end of frustration trying to complete a simple function.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi everyone, 

     

    We're totally on top of the issue where you can't save or print invoices from previous financial years because they're locked. Our team is already on the case, trying to figure out what's happening. We know it's a bit of a hassle, and we're super grateful for your patience while we work on the resolution. We'll make sure to keep you posted with any updates as soon as we have them. You can also keep an eye on this thread for more info about what's going on.

     

    Cheers,

    MYOB