Forum Discussion

MINAUS's avatar
MINAUS
Experienced User
4 years ago

Deleted credit payment with a transfer from deposits transaction - help!

I've gone and deleted a payment applied from a customer credit, on a sales invoice that had a tranfer from deposits transaction!!!

 

The sale is closed showing a nil balance, the credit hasn't reduced due to me deleting that part of the transcation  it and the tranaction is now the Customer Deposits is out of balance.

 

Is there any way of correcting this?

 

 

 

  • Hi MINAUS 

     

    I haven't received your private message. Do you mind sending it again so we can advise accordingly?

  • Hi MINAUS 

     

    So we can advise how to fix this, can you please describe the exact steps that were followed. If possible, please attach a screenshot of the entire invoice, it's complete history screen, what's appearing in the returns and credits tab and if the impacted invoice was reversed to settle the credit. You're welcome to send these by Private Message if they contain sensitive information. 

    • MINAUS's avatar
      MINAUS
      Experienced User

      Hi - I have emailed, is there any type of fix for the error?

      • Komal_S's avatar
        Komal_S
        MYOB Staff

        Hi MINAUS 

         

        I haven't received your private message. Do you mind sending it again so we can advise accordingly?

    • MINAUS's avatar
      MINAUS
      Experienced User

      Hi Kormal - received this message when trying to private message you back: