Forum Discussion

Gyan90's avatar
Gyan90
Contributing User
9 months ago

double payment to supplier

Hi, We have managed to pay the same invoice twice without realising. The company is going to credit the 2nd payment to a new invoice instead of refunding. The amount is for $186. I have closed the ...
  • Karoman55's avatar
    Karoman55
    9 months ago

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

Karoman55's avatar
Karoman55
Experienced Cover User

You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

 

Good luck

 

Karoman

Gyan90's avatar
Gyan90
Contributing User
9 months ago

so, to clarify.

I have bought up the bank feed item.

"pay bill"

found the closed invoice with a $0.00 balance

applied the $186 to that bill

hit record, it then advises me "this will result in 1 Debit memo....." that i can apply to a future transaction

 

  • Karoman55's avatar
    Karoman55
    Experienced Cover User
    9 months ago

    Then you are all over it!  Well done.  When you get another invoice from them you can allocate the credit to it and pay the difference

     

    Karoman

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