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SammiB's avatar
SammiB
Trusted Partner
3 years ago

EInvoice

Anyone else using EInvoice, I have one client that I cant send an EInvoice to. They are registered and use Xero. I can EInvoice other clients, but they use MYOB.   The client name and ABN match a...
Einvoice
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello SammiB 

     

    I'm glad to see that sending an invoice is working and that it was just that one particular one. 

    If you have found the information provided to be useful, feel free to mark it as a solution in case other users encounter a similar issue.

ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello SammiB 

 

Thank you for your question.

Were you able to send through the invoice this morning? 

If not can you please attach a screenshot of the error message. Are you able to please make a dummy invoice and send that to the client to see if the error is with the invoice itself. 

Please let me know how you go.

SammiB's avatar
SammiB
Trusted Partner
3 years ago

No still not able to send Friday or this morning.

The client got back to me this morning, they use Simpro and receive invoices from there, so not sure if that has an impact.

 

ahhh just tried the dummy invoice this morning and that sent.. So it must be something on my original invoice.

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hello SammiB 

     

    I'm glad to see that sending an invoice is working and that it was just that one particular one. 

    If you have found the information provided to be useful, feel free to mark it as a solution in case other users encounter a similar issue.

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