Forum Discussion

Tanialmm's avatar
Tanialmm
Experienced Cover User
3 years ago

Emails not showing as delivered

Good afternoon, I have been emailing invoices direct from MYOB all day today and they are still showing as 'sending' rather than 'delivered'. When this has happened on other occasions, I have only ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Tanialmm 

     

    Hi Tania

     

    Thanks for that information. Sent emails not being received by the customer generally indicate an issue on the customer's end, including:

     

    • limits on their inbox stopping new emails being received
    • emails are going to junk
    • firewalls that are blocking the emails from arriving

    If you can send me the following information in a private message I can look into what is happening from our side:

     

    • serial number
    • primary contact name
    • an email address for an impacted customer
    • the time that you sent that customer an email
Tanialmm's avatar
Tanialmm
Experienced Cover User

Hi Tracey,

No invalid characters are used.

Yes when I sent the email to myself and I did receive it.  However, now there is neither 'sending' or 'delivered' showing.

However, in the past, the invoices when showing 'sending' have not in fact been received by the client. The way I was aware of this as no payments were being received from normally prompt payers.

Thanks

Tania

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Tanialmm 

 

Hi Tania

 

Thanks for that information. Sent emails not being received by the customer generally indicate an issue on the customer's end, including:

 

  • limits on their inbox stopping new emails being received
  • emails are going to junk
  • firewalls that are blocking the emails from arriving

If you can send me the following information in a private message I can look into what is happening from our side:

 

  • serial number
  • primary contact name
  • an email address for an impacted customer
  • the time that you sent that customer an email
  • Tanialmm's avatar
    Tanialmm
    Experienced Cover User
    3 years ago

    Hi Tracey,

    All emails for yesterday are now showing as delivered.  So I can't actually give you anything which is good news!

    However, the concern I have, is that without actually checking every email sent, I don't have the confidence that the MYOB product is doing the job properly.

    If it happens again in the near future, I will private message you with the details.

    Kind regards

    Tania

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Tanialmm 

       

      Hi Tania

       

      It is good news that the ones from yesterday are now showing as delivered. If you do get reports from customers that they are not receiving the emails please do send those details and I'll look into it for you.

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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