Forum Discussion

Tyson1979

Experienced User

3 years ago

Can't process payroll in new finanacial year - AGAIN

Cant process payroll in the software or online

This has happened 3 years in a row now.

Software Message:

A pay run was saved with the following details:

Payment date: 1/01/0001

Pay period: 1/01/0001 - 1/01/0001
Do you want to continue with the saved pay run, or start a new one?
Please note, if you start a new pay run, the saved one will be deleted.

Then software crashes

This message in the Browser

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7f5fcd61-1374-4d3d-b19a-df23337836fa.

Tracey_H
3 years ago
Hi Tyson1979

Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H
Former Staff
3 years ago
Hi Tyson1979

Sorry to hear you're having this issue. So that I can assist can you send the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
- Tyson1979
  Experienced User
  3 years ago
  9721
  Product: AccountRight Plus AU 2022.5.0
  Build: 202.524.6773
  Company File ID: 1
  - Tracey_H
    Former Staff
    3 years ago
    Hi Tyson1979
    
    Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- themearth
  Cover User
  3 years ago
  I'm also having this issue and I have 60 people waiting on their pay.
  - Sam_R
    Former Staff
    3 years ago
    Hi themearth,
    
    If you could please reply with the last 4_digits of your serial number + the Company File ID this relates to? (Help>about MYOB Acountright>Company File ID:__)