Forum Discussion

GO13's avatar
GO13
Experienced User
2 years ago

Check status of Pay Super App

I have applied for pay super on Monday, but to date have not received the 1 cent confirmation for one of my data files.  How can i check on the status?
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi, Thank you for letting us know. I understand your frustration, and this is not an experience we want to provide our customers. We strive hard to provide a seamless experience to our clients. I regret the inconvenience caused to you.

     

    To help you with resolving your issue, may I request you to send us a Private message with the following details? I will investigate and help you with this and will also pass on your feedback.

     

    • Serial number
    • Your full name
    • Email address 
    • Business name
    • Company file name

     


    Please let me know if you need further help.

     

    Cheers,
    Leneth