Entitlement balance for reinstated employee

Question

We have reinstated an employee who terminated in Nov-23, with annual leave paid out, and resumed in Feb-24.&nbsp; The balances on the Entitlement Balance Detail report do not match the balances on the employee card, although the year-to-date accrual amounts are correct.&nbsp; How can I correct the these so that the totals match?

doreen_p · Answer

Hi DC2024
&nbsp;
To assist you effectively, I'll need more details on the situation. I sent you a private message with all the details I need, and I'll ensure it reaches the appropriate team for resolution.
&nbsp;
Best regards,
Doreen

dc2024 · Answer

Hi Doreen,I received your private message thank you, but not sure how I reply to you privately?regards,Donnelle

doreen_p · Answer

Hi there DC2024
&nbsp;
I've added the role on your profile so you should be able to respond to my message now. Make sure to click the envelope icon on the upper part of your screen and then select my message from your inbox.

&nbsp;I'm looking forward to your response.
&nbsp;
Best regards,
Doreen

pjc1 · Answer

I am currently experiencing the same issue with a reinstated Employee.&nbsp; Can someone please contact me to fix it?

doreen_p · Answer

Hi there PJC1,
&nbsp;
I've sent you a private message to assist you with entitlement balance showing incorrect for reinstated employee. I'll need more details from you so I can assist. Make sure to check your inbox and provide the necessary details.&nbsp;
&nbsp;

&nbsp;
Best regards,
Doreen

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