Forum Discussion

DannyTangney's avatar
DannyTangney
Valued Cover User
6 years ago

Entitlements Balances

As with many others posting, we have identified an issue where the entitlement balances appear to be incorrect. For example, an employee has three different Annual Leave entitlement balances - paysli...
  • DannyTangney's avatar
    DannyTangney
    6 years ago

    Hi Steven_M ,

     

    Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

     

    The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...

     

    Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

     

    Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.

     

    As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...

     

    Thanks for your assistance.

     

    Regards,

    Danny

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi DannyTangney 

 

Sorry to see that no-one has offered their assistance in regards to your enquiry

Firstly, does the Payroll Activity Detail report match to the Payroll Register Detail report? If not, it may indicate that manual changes have been made to the pay history of the employee's card, which could have resulted in changes to the entitlement values thus differences between values.


If those reports do match, we would need to see a copy of the Entitlement Balance Detail report for that employee(s) and one of the Entitlement section of the employee's card. With this information, we can review those balances in more detail.

  • DannyTangney's avatar
    DannyTangney
    Valued Cover User
    6 years ago

    Hi Steven_M ,

     

    Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

     

    The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...

     

    Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

     

    Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.

     

    As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...

     

    Thanks for your assistance.

     

    Regards,

    Danny

    • MichelleM2301's avatar
      MichelleM2301
      Cover User
      6 years ago

      Hi Danny

       

      noticing that you have need to make adjustments to accrued leave, I'm hoping you may be able to answer my question, as 2hrs and 23min on the customer service line today and I've had nothing even close to service.

      I'm sure this is probably reasonably simple to someone more familiar with the software so sorry if it seems like a bit of a waste of your time. I just want to know how to increase the accrued leave value for an employee who's file didn't have any entitlements selected when they were setup.

      Many thanks, Michelle

      • DannyTangney's avatar
        DannyTangney
        Valued Cover User
        6 years ago

        Hi MichelleM2301 

         

        There are a couple of ways to do this, but the way I'm going to suggest mimics the way leave is normally accrued so I feel that there is less risk doing it this way.

         

        Assuming you have calculated what the additional figures should be, I'd run a payroll with everything zero, and manually enter in the additional leave accrual figures (overriding the zero calculated) and process the payroll as normal. As the value of the pay is zero, you can safely send it off to the ATO without causing any dramas, and it won't affect anything else...

         

        Hope that helps.

         

        Regards,
        Danny

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