Forum Discussion

TeresaInsight's avatar
TeresaInsight
Cover User
8 months ago

Hest Super - Unable to Pay

New employee. Super fund used Hesta. Unable to pay. The super fund is already set up by MYOB. Have tried to fix it by; 1. Rename the existing Hesta fund for example Hesta Super* 2. Create a new ...
Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi TeresaInsight,

 

Thank you for your post.

 

The error you're encountering may be due to changes in the super fund, such as a merger or renaming, or the fund may no longer be a registered APRA fund. To identify the missing or incorrect information about the fund, please hover your mouse over the red cross icon. For more information, please refer to this post: https://community.myob.com/t5/A2023-ARCHIVE/HESTA-super-This-fund-can-no-longer-receive-contributions-using/m-p/842404

 

If you require more information, please refer to the Help article: Troubleshooting Pay Super Payments.

 

Feel free to create a new post again if you need further help.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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