Unable to reverse super payment
Today I attempted to reverse my super payment to reprocess it as 1 super fund has recently changed.
I went to Manage Payments, clicked on the Payment arrow. Then I clicked on Edit and Reverse pay Superannuation and clicked Ok to Reverse the transaction. Clicked on Record Reversal. The right hand coloumn came up with a red x's against the date (26/4/2022 - original payment date). When I hover over the X , it says "Error You can't record transactions dated in the lock period. The lock period is specified in the security tab etc". When I check the preference window, the lock period is prior to 30/6/2021.
I can probably change the dates, process, then change back. But I don't understand why I should need to do this!
Hi Mummsy
We are aware of this issue where users can be presented with this error incorrectly. Our teams are working on fixing this permanently, in the meanwhile, please untick the lock period preference, reverse the super payment and then tick the lock period back again.
Let us know if you have further questions on this.