Forum Discussion

Experienced Cover User

4 years ago

Pay Super

When trying to process superannuation payments I am receiving this message:

Sorry, you haven't been given permission to record payments. You'll need to either get the business owner to give you permission, or get someone who has permission to record the payment instead.

I am administrator and set up for the payments, and we use two files. The main file I was able to pay super, the second file had this message.

Serial number 61**********

Please advise how I can resolve this.

Post has been edited by moderator for privacy reasons^MD

Melisa_D
4 years ago
Hi Kraeng,

Thank you for your post. So I can take a look into this for you, can you please confirm the file ID of the file you're having troubles processing super for (This can be found by going to Help > About MYOB AccountRight) ? Also, is the email address you're using for the forum the email address that you use for pay super ?

Do let me know, I'm happy to assist.

Melisa_D
Former Staff
4 years ago
Hi Kraeng,

Thank you for your post. So I can take a look into this for you, can you please confirm the file ID of the file you're having troubles processing super for (This can be found by going to Help > About MYOB AccountRight) ? Also, is the email address you're using for the forum the email address that you use for pay super ?

Do let me know, I'm happy to assist.
- Kraeng
  Experienced Cover User
  4 years ago
  Hi Melisa,
  
  Thank you for getting back to me but I have already sorted it out earlier today via email.
  We had to complete a change details form and add user.
  Just so you know in case other people have similar problems it was the same email address as forum and company file id 14.
  
  Regards
  
  Megan
- LBG
  Cover User
  3 years ago
  Hi, I'm having problems processing the super on my second MYOB business account. When I try and pay the super it says I'm not authorised to?
  - Melisa_D
    Former Staff
    3 years ago
    Hi LBG,
    
    Thanks for your post. If you're still experiencing this can you please send me a private message with your product serial number and email address used.