Pay Superannuation - Invalid employee membership number

Question

Using: AccountRight Premier AU2023.1.0&nbsp;I am trying to pay an employees superannuation through the "pay Superannuation'&nbsp;I get error message for employee: "You need to enter a valid employee membership number for this employee"&nbsp;Superfund is: Colonial First State. The USI and all other details are correct. I have checked&nbsp;Registered Name, ABN and SPINThe employees membership number is 13 numbers long (I have also tried it with "00" at the front.&nbsp;&nbsp;Can you please assist?

vidario1 · Answer

I have also had some issues with Colonial.

My first port of call was getting the employee to contact his Super Fund to get confirmation of membership/Letter of Compliance, as the Super Fund may not be able/willing to disclose any personal details to you.

Alternatively you could use the ATOs Super stapling service to look up the details.

Cheers

vidario

aaronvee83 · Answer

Thanks Vidario.&nbsp;&nbsp;I have received the superfunds confirmation of membership and it matched the ATO's super stapeling. Both are the same information that is in MYOB.&nbsp;&nbsp;So something must be wrong with MYOB..&nbsp;

vidario1 · Answer

I believe Colonial went through a name change/added a service, or similar process relatively recently. I believe the new fund name is now FirstChoice. That could be part of the issue.

melisa_d · Answer

Hi&nbsp;aaronvee83,&nbsp;
&nbsp;
Thanks for your post. Can you please confirm the funds ABN and spin/USI number so I can check this for you.&nbsp;

aaronvee83 · Answer

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