Forum Discussion

LindaC11's avatar
LindaC11
Experienced Cover User
5 years ago

Pay superannuation - unable to record

Hi,   I am trying to pay this months superannuation but i get an error message on one employee super contribution saying: "This fund can no longer receive contributions using pay Super.  Edit the ...
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi LindaC11 

     

    Thank you very much for the information. 

     

    I've checked with relevant team, they also received a few other contacts of having the same problem. The teams are currently investigating the root cause of this matter. 

     

    In the meantime, creating a new Super fund then link it in employee card has worked for some affected users. Could you please give it another try to create a new fund via Lists > Superannuation (this should validate the super fund details). You can rename the existing one to differentiate them.

     

    Then, please go into the employee card, select a different fund, save. After that, go back in the employee card, change the fund to the newly created one, save. Please complete theses steps to each affected employee, then trying recording Pay Super again. 

     

    Please do let us know how you go.