I've just encountered the exact same problem. How did you get around it?
After hours on hold to MYOB it was a simple issue.
Have you called the ATO and reported/ registered the software provider?
If you have we discovered that each user needs to go through the reporting STP to the ATO step
Go to app.myob.com
sign in as your user/ name
Go to Payroll on the top tabs
Select Single Touch Payroll at the bottom of the list
Click Get Started and follow the prompts
Yes that we have notificed the ATO, no to other software in year
Click through to the end and then ok
It worked straight away and we have had no further problems
Hope this helps
Thanks Wave99 - we'll give that a go!
