Phase 2 - Report shown as SENT and not ACCEPTED since 30-04-24

Hi team

I processed one pay on 30-04-24 but the ATO still has the status as SENT not ACCEPTED? How do I check this with the ATO? is there an email to request the acceptance of the report> Please advise thank you

Regards Robyn

Earl_HD
6 months ago
Hi Mantova,

Thanks for your response. I suggest sending an update event, which is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way to ensure that the ATO has the most up-to-date year-to-date payroll figures for your employees. For more detailed information on how to do this, please refer to this help page. View Single Touch Payroll reports

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

mturks
6 months ago
I am having the same issue, is there a way to fix this?
OMHNRE
6 months ago
I am also having the same issue, my boss did the payroll whilst I was away and selected pay period 24/04/2024 - 30/04/2024 and declaration date was 29/04/2024 and it is still stuck at "SENT" a month later. Is it because he put the wrong pay period end date (30/04/2024) instead of the correct end date 29/04/2024. The boss did a couple of more pay runs after this date and they all show a status of "ACCEPTED". Is there anything I need to do or have the subsequent payruns reporting updated the YTD totals with ATO to correct this one stuck as "SENT"?
Shella_A
MYOB Staff
6 months ago
Hi Mantova,

I appreciate your post. There could have been some delays with the ATO when you posted. I just wanted to confirm: has the report still not been accepted?

Feel free to post again anytime you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella
- Mantova
  Experienced Cover User
  6 months ago
  Hi Sheila
  Thank you for your reply but unfortunately it is still shown as sent, however before I contact the ATO I think there is a problem with the date box on the Payrun menu. When I click on "Payruns" if you want to look at the date of 30/04/24 you have to arrow back from May to April but it takes you to 2023. On the second date box when you click on the arrow back it takes you one month to 2024. When you click on the actual payrun for $ 151 it brings up the pay processed on 30/04/23 of $ 302 so I think this might be causing the issue. Screen shots attached.
  Regards Robyn
  - Mantova
    Experienced Cover User
    6 months ago
    Hi Sheila
    Further to my ealier reply I meant to send the screen shot of clicking on the payrun of $ 151 and it brings up the
    $ 302 payrun of 2023
- mturks
  6 months ago
  Hi i am having the same issue, is there a way to fix this? i sent a updated event a week ago and it is still saying sent
Kathy-H-64
Cover User
6 months ago
I have also processed a payrun on 30.4.24 and the status is still sent and not accepted. Has your payrun been accepted?

Cheers,

Kathy
Mantova
Experienced Cover User
6 months ago
Hi Kathy
No it still shows "SENT" but I did the nil update event and I believe the Tax office will have received the correct figures, once the PAYG is paid after the end of the month. I'm not worrying about it too much now.

Robyn