Forum Discussion

Wapal's avatar
Wapal
2 years ago

Possible Blacklisted Email

Hi I am a staff member of a business that uses MYOB, I have recently stopped receiving payslips to my external email account that has been receiving them for many years without issue. "Diagnostic-Cod...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Wapal 

     

    Thanks for your post.

     

    I checked the email address you provided it's on the list marked for spam likely sending bulk emails. I have removed the email from the blacklisted list.

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth
     

Wapal's avatar
Wapal

Hi Leneth_A, thanks for the response.

 

The email address in question is an outlook.com account so very common domain that many people would be using, if outlook.com was blocking MYOB emails I imagine that would be a huge problem for a lot of businesses.

 

I have AccountRight@apps.myob.com set on that account in the safe senders list.

 

I have seen other posts where this rejection message would appear to coming from MYOB and not from an external provider, such as this recent post: 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Emails-bouncing-Diagnostic-Code-rejected/m-p/805727

 

If MYOB has a list of blocked email addresses then can we simply check that rather than using different emails to try and find one that works, I would rather find the root cause of the issue than try find workarounds.

 

thanks.

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Wapal

 

Thanks for your post.

 

I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the email address affected.

 

Cheers,
Leneth
 

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